Terms and Conditions
Ordering and delivery from Florin & Finch web sites will be subject to the following terms and conditions and other applicable law. These terms and conditions may be updated from time to time.
Following checkout you will receive an email to indicate your order has been received. Please check your spam folder so as to avoid missing this communication. Your order detail will also be visible in your Florin & Finch web site account if you created such online account. Information in this account will also get updated as your order is processed and dispatched.
Availability of Goods
Bespoke design and vintage items are subject to variable availability, so where any price change or stock unavailability is found after you submit your order, we will contact you prior to processing to inform of any changes to that order.
Customer Contact Information
Providing a method of contact with your payment will speed up processing of your order. For overseas customers we strongly recommend providing both e-mail and local mobile contact number. International couriers often ask for this information and in some cases will not ship your parcels without such contact information. We may have to cancel orders sometimes if your contact information is missing and we are unable to instruct couriers to deliver your package.
We aim to ship within 3 working days, 5 during busy periods; potentially longer where bank holidays occur. We will dispatch part order and notify you regarding items delayed through lack of stock; If this is to be a longer period or a discontinuation we will contact you regarding a potential cancellation or exchange.
Where any additional costs apply or you require crediting we will contact you for your information, as in line with data protection we do not retain credit card information from our customers.
If the situation occurs that our web site mistakenly lists incorrect information or incorrect price we reserves the right to cancel any orders placed for the product listed at the incorrect price. If your credit card has already been charged for the purchase and your order is cancelled, we shall issue a refund to your credit card account in the amount of the incorrect price.
While we make every effort to represent our products as accurately as possible all sizes and measurements are approximate, and differences in customer monitors mean we cannot guarantee that the packaging pictured on the website will reflect the true packaging of the delivered product.
If you have questions regarding products please contact us via our contact page.
We ship worldwide from London, United Kingdom subject to availability of certain delivery options dependent on your location. We aim to dispatch within 3 business working days, 5 during peak periods. Delivery to European countries can take 10-28 days dependent on area. Please note that remote locations may take significantly longer. Any additional charges in relation to remote locations or a delivery being outside the possibility of a specified postage class will be calculated and made clear on your invoice, please see our contact page for any queries.
Orders may be subject to customs chargers in some countries. Customs charges are entirely responsibility of ordering customer.
For orders with shipping address outside United Kingdom we can offer a choice of International couriers such as DPD, DHL, UPS, etc. or packed in individual 2kg parcels and sent by the Royal Mail Airmail service with the option of tracking.
Returns and Cancellations
Your right to return does not apply to products of the category below unless faulty: (1) Goods made to your specification (2) Perishable goods.
You have the right to cancel or return you order within a 14 (working day) cancellation period, which begins from the point that either: (1) You or a 3rd party which you specify to us receives your order; (2) The last part of your order arrives (if an order is shipped as multiple packages, e.g. when airmailed).
To exercise your right to cancel, you must inform us of your decision to cancel our distance contract by a clear statement using our contact form. Florin & Finch will not bear the costs of returns postage, unless the order is faulty, incorrect or damaged.
If you cancel an order, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We reserve the right to withhold reimbursement until receiving the goods back. We reserve the right to make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will endeavour to make the reimbursement within 3 working days, and no later than (1) 14 days from the day you return any goods supplied; (2) If there were no goods supplied, 14 days from the day on which we are informed about your decision to cancel this contract.
You are responsible for any returned goods, therefore we recommend you obtain a proof of postage certificate/receipt when returning goods.
Should your returned parcel be lost, it is your responsibility to claim compensation from the carrier. We will not be held liable for unforeseen delays such as acts of God, strikes, riots or war.
Damaged or Lost Goods
If in the unlikely event you receive the parcel damaged please note this fact when signing for it, and if unable to open the damaged package in the presence of the carrier please sign for the item as ‘damaged package; goods not yet inspected’, retaining all paperwork.
If in the unlikely event that goods do not arrive within 45 days of notification of order dispatch, or if goods arrive damaged please contact us via our contact page so we can arrange a replacement for you.
This website is provided ‘as is’ without any kind of warranty, including implied warranties with regards to merchantability or fitness for any particular purpose.
You agree to indemnify and hold harmless Florin & Finch employees and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees; resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person (including those for whom you are responsible) accessing the site using your Internet account.
Florin & Finch web shop will not share customer information with third parties other than those we use in order to deliver your goods, or to request feedback from you. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart. We will store your order details in our secure database for the purpose of fulfilling your order and if you choose to keep online account your order details will be kept there for your personal convenience. Your credit card detail is not stored by our cookies or order management system.
Rights to Change Terms
We have the right to revise or amend these terms and condition where it reflects changes in market conditions that affect our business, such for example as technological advancement, legal and regulatory requirements and changes in available payment methods.
Law and Jurisdiction
All transactions undertaken through this website are governed by English Law and any legal actions arising out of such transactions shall be subject to English legal processes, with resolution agreed under the jurisdiction of English Courts. This does not affect your statutory rights.
The terms and conditions listed on this page are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Florin & Finch without notice at any time, for any reason.